Privacy Policy

Effective Date: 22 October 2025

Shakawe Safaris ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use any of our services, in accordance with South Africa’s Protection of Personal Information Act (POPIA) and, where applicable, the General Data Protection Regulation (GDPR).

1. Information We Collect

We may collect and process the following types of personal information:

• Personal Identification: Name, surname, nationality, passport or ID number.
• Contact Information: Email address, phone number, postal or physical address.
• Booking Details: Travel dates, preferences, special requests, and payment details (processed via secure third-party gateways).
• Technical Data: IP address, browser type, device information, and site usage statistics through cookies or analytics tools.
• Communications: Emails, messages, or forms submitted through our website.

2. How We Use Your Information

Your personal information is collected for legitimate business purposes, including:

• Processing safari bookings, quotations, or custom travel packages.
• Responding to inquiries and providing customer support.
• Maintaining accurate records for administrative and legal compliance.
• Sending updates, newsletters, or promotions (only if you have opted in).
• Improving our website, products, and services through analytics and feedback.

3. Legal Basis for Processing

We process personal information under one or more of the following lawful bases:

• With your explicit consent (e.g., when subscribing to newsletters).
• For the performance of a contract (e.g., processing a booking or quote request).
• To comply with a legal obligation.
• For our legitimate business interests that do not override your rights and freedoms.

4. How We Protect Your Data

We use appropriate technical and organisational measures to safeguard your personal information from unauthorised access, alteration, disclosure, or destruction. This includes SSL encryption on our website, restricted access to stored data, and secure cloud-based systems with regular monitoring.

5. Sharing of Personal Information

We do not sell or rent personal data. We may share your information only when necessary with:

• Accredited safari guides, lodges, transport providers, or service partners assisting with your booking.
• Payment processors (e.g., Yoco, PayPal) for secure transaction handling.
• Regulatory authorities if required by law or legal process.
• IT service providers who help us maintain the website and databases under strict confidentiality agreements.

6. International Data Transfers

Where necessary, your information may be transferred to or stored in countries outside South Africa. We ensure that such transfers comply with data protection laws and are safeguarded by equivalent privacy standards.

7. Data Retention

We retain personal data only as long as necessary for the purposes set out in this policy or as required by law. Booking and financial records may be kept for up to 5 years for compliance and audit purposes.

8. Your Rights

Under POPIA and GDPR, you have the right to:

• Access and request a copy of your personal data.
• Request correction of inaccurate or incomplete data.
• Withdraw consent at any time (for marketing communications, etc.).
• Request deletion of your data where legally permitted.
• Object to or restrict certain types of data processing.

To exercise these rights, contact us using the details below.

9. Cookies and Tracking

Our website uses cookies to enhance your browsing experience and analyse traffic. You can control or delete cookies through your browser settings. By using our website, you consent to the use of cookies in accordance with this policy.

10. Third-Party Links

Our site may include links to external websites (such as partner lodges or travel operators). We are not responsible for the privacy practices or content of such sites and encourage you to read their policies.

11. Children’s Privacy

We do not knowingly collect personal information from anyone under the age of 18. If we become aware that such data has been collected without parental consent, we will delete it promptly.

12. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available on this page, and changes take effect immediately upon posting.

13. Contact Us

If you have any questions, requests, or complaints about this Privacy Policy or how your data is handled, please contact us at:

Shakawe Safaris
Waterberg Mountains, Limpopo, South Africa
Email: info@shakawe-safaris.co.za
Phone: +27 (0)73 134 1472

Meeting you as a client, leaving as friends — your trust and privacy matter to us.